Friday 25th May 2013
Its refreshing to deal with a technician, Glen, who knows what he is doing. We had a problem of our network not talking to one of our printers due to that printer not being compatible with Windows 7 after an upgrade. This problem could not be solved by the Company that did the upgrade but Glen provided the solution quickly and cost effectively in a professional manner.
Good people, good training, good support – all appreciated.
Jeff Roberts 0451 003 690
Tuesday 21st May 2013
Again Neil Thanks heaps for the service.
After meeting you over 20++++years ago at Computerland and to still be able to call on you at a minutes notice over a 1000 miles away & get amazing and selfless service over the phone or online is a Purple Heart credit to you as an amazing guy Neil.
I am so grateful and trust you implicitly. My IT problem was complex fro me and you at first, but in the end simply solved, and remotely.
Its cost in wasted frustation over many months was huge. And you fixed it just like that. & I like THAT!
Will always use you as my trusted fix-it guy.
January 21st, 2013
I really just wanted to send you this email to praise the efforts and consistent professionalism that I have experienced with Glen…he is so easy to talk to, he NEVER makes you feel incompetent and is always, always courteous and most importantly a great problem solver. I have no doubt become so frustrated, at times, after our hard drive crash and he has seamlessly guided me to a place of complete customer satisfaction!
Thank you Neil, over the past few years you and your fab team has certainly taken the S H out of my IT…I don’t despair…I have Netrepair!!!!
Office & Accounts Manager
0412 043 831
TAP DANCE PLUMBING
Wednesday, 18 May 2011 9:01 AM
Subject: Thanks NetRepair
Hi Glen –
We just wanted to thank you for the excellent service NetRepair provided last Friday – our computer seems to be working fine now, so we’re very relieved.
We also wanted to acknowledge the extra lengths you and Gizelle went to to help us out, especially bringing the hard drive back to us once it was fixed. It’s rare to find people these days who will go above and beyond the call of duty, and we were very grateful. Not much had gone right in the previous two weeks, so we welcomed our change of luck!
We’ll hang onto your business cards in case we (or our friends) need it in the future.
Jeneen and John McLeod
Hi Neil, I sent the following text to Glen & thought I’d let you kow what a top guy he is-Thank you once again Glenn. Your friendly, helpful & most reliable assistance has saved the day once again! Regards,
S M A R T Queensland
Many thanks for all your help and out of hours assistance that has made our second relocation in 12 months easy going. The guys were great at getting our systems up and running as quickly and painlessly as possible. Their knowledge and quick response has always been much appreciated and has enabled us to deliver a seamless service to our clients, during what would normally be very trying times.
Its great to have your continuous support, Smart.
Redlentil Graphic Design and Ramp Action Sports Magazine
Erin Larmor, Art Director
I have used Neil from Netrepair on several occasions to get me out of a jam and he has always delivered. In an age where my clients expect everything done yesterday, its a flowon effect if I need my network or hardware sorted. Netrepair havent let me down yet.
Quantum Property Developments
Cesar Perilla, Director
Our company has sales, rentals, finance and development offices under one roof Netrepair have replaced a myriad of other techs that never were able to maintain our system well.
Since using Netrepair 3 years ago our system has been looked after and the advice and service has always been professional and objective
I highly recommend them.
Wildstyle Pty Ltd.
Netrepair, the one and only dependable computer and IT service on the Gold Coast – after almost 15 years of service, the team at Netrepair always look after our computer and IT needs with progressive and up to the minute technological expertise.
Graphix Solutions BALANCE SOLUTIONS INTERNATIONAL PTY LTD
Our association with Netrepair is totally satisfying. They help out with any problems we may have and if they cannot do that over the phone then they will come out. They are very knowledgeable in what they do and they understand our business needs and what we want. They are very professional, friendly, well presented and very personable. Their customer service is excellent.
Dignan Stephens Accounting Nerang
Gae Paino, Director
Since we engaged the services of Netrepair in early 2007, we have been impressed by their prompt,
The Owner, Neil Frick, has demystified all the troubling areas of the IT industry and bought the language
down to our level of understanding.
Like anyone else in business, we rely immensely on computer security as well as systems backups.
This is where Neil and his team have been very diligent in their undertakings to put our minds at rest.
It is also fabulous to be able to ring with a problem, and most of the time the team at Netrepair can go
online and fix it from their end, with little or no disruption to our business.
We employ over 18 staff, and if the system is down for any time then it costs us a fortune, so we rely
heavily on Neil and his team.
Maintenance and prevention are a much better practice than repairs.
The MAX International College for Fitness Professionals
Rowena McEvoy, Business Consultant and Founder
Neil and the team at Netrepair have been re-named at The MAX International College for Fitness Professionals-The Computer angels!!
We think they are not of this world but rather computer angels sent to us from heaven to fix, sort and clean up our computer stuff ups, challenges and mistakes. These guys speak English-not some weird geek language, they know their stuff, they are quick, they are patient, they are nice, they are real and they are friendly. If you love your computer but hate how it behaves sometimes call the equivalent of the Dog Whisperers of the computer world, Neil and his team to come and tame your misbehaving cyber child!!
PAN HARMONY International
Peter and Patricia Edwards
We have employed Neil and Gizelle Frick and Net Repair as our computer network service team since the year 2000.
Over the years we have had nothing but prompt and professional service from Neil and all his team.
All members of his team have shown professionalism, are good communicators and have proved well trained and up to date with the latest needs in the computer and internet world.
Such has been the success of our working relationship with Net Repair, Neil and his wife Gizelle have become valued personal friends.
We have had the pleasure of knowing Neil Frick and his lovely wife ‘G’ for quite a few years now and find them absolutely terrific people for having round for a nice quiet meal and drop of a good red. I can recommend their choice of wine as second to none and their company the same! I can also recommend their team as perfect B B Que companions and are always willing to go the extra mile for a good time! And – oh yes, Neil and G are exceptional at what they do!